COMPANY POLICIES

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Special Orders & Custom Build Policies

On special orders such as custom build trailers, decks, dump trailers, special non-stocking parts, or custom build axles, a 50% non-refundable deposit, not including freight charges, must accompany the order.

Special orders are non-refundable, so please be exact and as specific as possible when ordering.

We will not assume any responsibility for omissions or mistakes in your order as a result of inaccurate information given to us by the customer. To ensure you order the correct axle, please refer to our instructions on measuring spring and torsion axles.

Request for Quote due to Body damage

Trailer Canada charges a $200.00 refundable fee for parts quotes for trailers damaged by accidental occurrence.

Quotations for estimate for repair to body and structural damage requested by Insurance companies, body shops orindividuals will be refunded in lieu of order for the replacement parts with Trailer Canada Inc.

Payment Policies

Terms for Deposit on Special Orders Trailers:

On special orders a deposit equal to 50% of the total selling value is requested upon the placement of an order.

The balance is due and payable in full upon delivery.

 

Credit Card Policy:

In order that we can offer our customers the lowest net pricing we can accept credit card transactions (upon approval) of up to a limit of $1,000.00 towards a trailer deposit.

Please refer to Payment Options for other options.

 

Payment upon delivery options:

Payment upon delivery will vary with location.  If pick up is other than our St. Paul, Alberta location and other than cash, we may request an email money transfer; a direct bank account-to-account wire transfer or Bank Draft in lieu of payment.

All cheques including certified cheque payments in lieu of final payment must be approved by “Trailer Canada” prior to pick up and delivery of a trailer or trailer parts order.

 

Credit Application/Customer Profile:

We may require the receipt of a completed customer profile form in order to better facilitate the processing of your trailer or trailer parts order.  Your information will be held in strict *privacy.

(*Privacy policy under company policies)

Parts Return Policy

25% RE-STOCKING CHARGES

Parts must be returned in their original package or container and be accompanied by the original bill of sale. Parts must be returned in new original condition.

 

SPECIAL ORDER AXLES, ELECTRICAL COMPONENTS, AND NON-STOCKING PARTS ARE NON-REFUNDABLE.

Shipping & Delivery Policy

If you live outside of our immediate area and would like a shipping quote on parts please contact our office with your mailing and street address including postal code.

We can do a price comparison between Canada Post, DHL (Loomis), UPS, FedEx, and Greyhound Couriers for you, and add the shipping charge to your bill.

Privacy Policy

Your privacy and our integrity as a respectable company are very important to us. As such, we never sell or share any information you provide us with any third party. We on occasion may send out current promotions or prices to existing customers, but you may opt out of such service at any time by calling our toll free number, 1-888-645-6998 (within Canada) or by emailing your request to us at info@trailercanada.com. Written permission has been provided by our customers for all testimonials on this site.

 

Read more on our privacy policy here.

Warranty Policy

We offer full manufacturer’s warranty. Manufacturer’s warranty coverage’s vary with each manufacturer and is dealt with on a case-by-case basis. If a claim is made regarding an apparent defect in material or workmanship, the purchaser must make available or return with the defective component or components to be evidenced visually by authorized personnel at Trailer Canada. Trailer Canada will work with our customer and the manufacturer to resolve any and all warranty related issues.

Important Notice: Manufacturer’s warranties on trailer parts are valid only if trailer and components are properly serviced without signs of overloading and abuse.

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