Special Orders & Custom Build Policies - On special orders such as custom build trailers, decks, dump trailers, special non-stocking parts or custom build axles, a 25% non-refundable deposit, not including freight charges, must accompany the order. Special orders are non-refundable, so please be as exact and specific as possible when ordering. We will not take any responsibility on omissions or mistakes in your order. To ensure you order the correct axle, please refer to our instructions on measuring spring and torsion axles.
Payment Policies
Terms for Deposit on Special Orders Trailers
On special orders a deposit equal to 25% of the total selling value is requested upon the placement of an order. The balance is due and payable in full upon delivery.
Credit Card Policy:
In order that we can offer our customers the lowest net pricing we can accept credit card transactions (upon approval) of up to a limit of $500.00 towards a trailer deposit. Please refere to Payment Options for other options.
Payment upon delivery options:
Payment upon delivery will vary with location. If pick up is other than our St. Paul , Alberta "Trailer Canada" location and other than cash, we may request a direct bank account-to-account wire transfer or Bank Draft in lieu of payment. All cheques including certified cheque payments in lieu of final payment must be approved by "Trailer Canada" prior to pick up and delivery of a trailer(s) or trailer product(s).
Credit Application/Customer Profile:
We will require the receipt of a completed customer profile form in order to better facilitate the processing of your trailer or trailer parts order. Your information will be held in strict *privacy. (*privacy policy under company policies)
Parts Return Policy - Parts must be returned in their original package or container and be accompanied by the original bill of sale. Parts must be returned in new original condition. Special order axles and non-stocking parts are non returnable and non-refundable.
Privacy Policy - Your privacy and our integrity as a respectable company are very important to us. As such, we never sell or share any information you provide us with any third party. We on occasion may send out current promotions or prices to existing customers, but you may opt out of such service at any time by calling our toll free number, 1-888-645-6998 (within Canada) or by emailing your request to us at info@trailercanada.com. Written permission has been provided by our customers for all testimonials on this site. Read more on our privacy policy here.
Shipping & Delivery Policies - if you live outside of our immediate area and would like a shipping quote on parts please contact our office with your mailing and street address including postal code. We can do a price
comparison
between, DHL (Loomis), UPS, FedEx, and Greyhound Couriers for you, and add the shipping charge to your bill.
Warranty Policies - We offer full manufacturer's warranty. Manufacturer's warranty coverage's vary with each manufacturer and are dealt with on a case-by-case basis. If a claim is made regarding an apparent defect in material or workmanship, the purchaser must make available or return with the defective component or components to be evidenced visually by authorized personnel at Trailer Canada. Trailer Canada will work with our customer and the manufacturer to resolve any and all warranty related issues.
Important Notice: Manufacturer's warranties on trailer parts are valid only if trailer and components are properly serviced without signs of overloading and abuse.
Copyright - The content, organization, graphics, logos, sounds, images, design, compilation and other matters related to the Site are protected under applicable copyrights, trademarks and other proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use or publication by you of any such matters or any part of the Site, is strictly prohibited. You do not acquire ownership rights to any content, document or other materials viewed through the Site. The posting of information or materials on the Site does not constitute a waiver of any right in such information and materials. Any reproduction either in whole or in part of any intellectual material contained in this website is strictly forbidden whether it is produced mechanically or electronically or by any other means whatsoever without the expressed written permission of TRAILER CANADA (www.trailercanada.com).
Also see our Website Terms of Use |
